At Awa Matcha we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when using our website.
Information We Collect
We collect various types of information in order to provide you with a personalized and efficient shopping experience. This includes:
- Personal Data: Name, email address, phone number, and shipping/billing address when you place an order, create an account, or contact us.
- Payment Information:We collect payment details to process your purchases. However, we do not store credit card information. It is securely transmitted to our payment processors.
How We Use Your Information
We use your personal data for the following purposes:
- Order Fulfillment:To process and ship your orders and communicate with you regarding your purchase.
- Customer Support:To respond to your inquiries, offer support, and manage your account.
- Marketing:To send promotional materials, updates, and special offers, if you have opted in to receive such communications.
- Website Improvement:To monitor and improve our website’s performance, personalize your experience, and analyze how users interact with our services.
Sharing Your Information
We do not sell or rent your personal data.
Data Security
We take data security seriously and implement industry-standard measures to protect your information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your data.
Your Rights
Under data protection laws such as the GDPR (for EU residents) you have rights regarding your personal information, including:
- Access: Request a copy of the information we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request the deletion of your personal data under certain conditions.
- Opt-Out:You may unsubscribe from our marketing communications at any time.
Cookies
We use cookies and similar tracking technologies to improve your experience on our website. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features of the website.
Children’s Privacy
Our services are not intended for anyone under the age of 13, and we do not knowingly collect personal information from children. If you believe your child has provided us with personal data, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our website after the changes take effect will signify your acceptance of those changes.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: